Refund policy

RETURN AND REFUND POLICY

We accept return requests within 14 days of the order’s delivery date. To qualify for a return, the item must be unworn, unwashed, unused, and in its original condition and packaging.

To request a return, email info@chznstar.com with your order number and reason for the return. Returns sent without contacting us first may not be accepted.

RETURN SHIPPING LABELS
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. CHZN STAR does not currently provide prepaid return labels for sizing issues, changes of mind, or other customer-requested returns. Original shipping charges are nonrefundable.

DAMAGED OR INCORRECT ORDERS
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact info@chznstar.com within 3 days of delivery and include clear photos of the item and packaging. If approved, CHZN STAR will provide instructions and cover the cost of correcting the order.

NONRETURNABLE ITEMS
Customized or personalized items, worn or washed items, items without their original packaging, gift cards, and items marked final sale cannot be returned.

EXCHANGES
We cannot guarantee that another size or style will remain available. The quickest option is to request a return and, once approved, place a new order for the desired item.

REFUNDS
Once your return is received and inspected, we will notify you whether the refund was approved. Approved refunds will be issued to the original payment method. Please allow your bank or card provider additional time to process the refund.